Thank you for choosing Tabinotabi! We deeply care about our customers being fully satisfied, and we want our garments, which are thoughtfully crafted with love, to be cherished and utilized to their fullest by those who purchase them. If there's an issue with your Tabinotabi item, we are more than willing to resolve it with you.
However, being sensitive to environmental pollution and waste, we urge you to carefully consider the need to request a return. Every return has an environmental impact due to shipments and handling processes. We kindly ask you to consider if there's an alternative, such as gifting the item to someone or adjusting it to make it perfect for you. Before requesting a return, contact us at [email address], and we'll think of a tailor-made solution that makes both you and the environment happy.
Return Terms: We accept returns within 15 days from the delivery date of the order.
Item Conditions: Returned items must be in new conditions, not worn, not washed, and with all the original labels still attached.
Return Procedure: To initiate the return process, contact our customer service at firstname.lastname@example.org. We will provide detailed instructions on how to proceed.
Shipping Charges: The shipping charges for returning items are borne by the customer unless the item is damaged or incorrect due to our fault.
Refund: Once we receive the returned items and check their condition, we will proceed with the refund. The refund will be made using the same payment method used for the original purchase. Please note that the original shipping charges are not refundable.
Sale or Promotional Items: Items on sale or promotion can be returned, but the refund will be made based on the price actually paid at the time of purchase.
Defective or Incorrect Items: If you receive a damaged item or one different from what you ordered, please contact us within 7 days of receipt. We will promptly address the issue and provide you with return instructions.
Final Notes: We reserve the right to refuse the return of items that do not meet our return criteria or that have been used inappropriately.
Thank you for your understanding and cooperation in helping us reduce the environmental impact. If you have any additional questions about our return policy, don't hesitate to contact our customer service. We care for you!